Last complaint, hopefully for a little while. Verizon Wireless (VZW) stealthily switched my BlackBerry to a ridiculous 5 megabyte/month data plan, which I didn't know about until they called to let me know I'd racked up an $1900 bill. VZW profusely apologized and promised to correct the billing. They also promised me there would be no further problems with my account on account of their mistake.

However, and we don't know why, Verizon Communications never heard about the credit. So today they decided my bill was seriously overdue and they disconnected *everything*, including my wireline phone (I've still got one) and my fax line, even though between credits and payments, my account was current. Yes, a cell phone billing issue took out two wireline phones. And it might even take out the DSL lineshare, putting me into a world of hurt. And the kicker is that I did nothing wrong at all: some incompetent customer [dis]service rep at Verizon Wireless kicked over this set of dominoes.

This should never have happened. I'll be filing a complaint at the Massachusetts Department of Public Utilities tomorrow and contacting my state legislator because there ought to be a law.